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Shipping & Returns

Everything ships from our own warehouse in Houston, TX — we don't drop-ship, so if the site says it's in stock, it's on our shelf.

How a return works

1

Check the policy

Make sure your item and timing qualify.

2

Contact us

Send your order number and what you'd like to do.

3

We reply

You'll get return instructions and an address.

4

Pack it up

Original packaging, tags on, packing slip inside.

5

Ship it back

Use a tracked service and keep the receipt.

6

Refund issued

Back to your original payment method.

Shipping

Shipping is priced at checkout from live UPS rates for your address and the size of your order, plus a small amount for packing — you choose the service and see the exact price before you pay.

Orders are dispatched the next business day. Delivery time after that depends on the service chosen at checkout. You can check your order at any time on our order tracking page using your order number and email address.

Orders placed on a Friday or over a weekend go out on the next working day.

Sales tax is added where required by law.

Returns at a glance

Window: 30 days from the order date — your return needs to be postmarked within it.

Condition: new, unused, in the original packaging with tags and accessories.

Return postage: paid by you. Please use a tracked service — we can only refund a return we can confirm arrived.

Restocking fee: 15%, deducted from the refund.

Refunds: to the original payment method. Original shipping isn't refunded.

Changed your mind? Returns for a refund are subject to a 15% restocking fee and you cover the return postage. If the item is faulty, damaged or we sent the wrong thing, none of that applies — see below.

What we can't take back

For hygiene reasons these can't be returned once opened or worn, unless the item is faulty. This is standard across costume retail and doesn't affect your statutory rights.

  • Wigs, beards & artificial hair
  • Cosmetics & face paint
  • Teeth & fangs
  • Prosthetics (noses, chins, ears)
  • Eyelashes
  • Undergarments
  • Socks, tights & stockings
  • Shoe covers & slippers
  • Pet costumes
  • Anything factory-sealed once opened
Costumes are sized differently to everyday clothes. Check the measurements on the costume itself rather than assuming your usual size — it's the single most common reason for a return, and a minute now saves a trip to the post office.

Processing time

Returns are usually processed within 2 weeks of arriving with us. Between September and December — our Halloween peak — please allow up to 4 weeks.

Damaged, faulty or wrong item

Tell us within 14 days of the order date and send a photo. We'll replace it or refund you, and we cover the return postage — a mistake at our end is never your cost. No restocking fee applies.

Delivery problems

If a parcel needs its address corrected after dispatch, or comes back to us because the address was incomplete or nobody could take delivery, a $14 charge applies to send it out again.

Once a carrier confirms delivery to the address you gave us, we can't refund or reship a parcel that then goes missing. If that happens, tell us and we'll help you open a claim with the carrier.

A note on styles

Manufacturers change costume colours and fabrics without notice, so an item may differ slightly from its photograph.

Start a return

Email or call us with your order number and what you'd like to do — see Contact Us. We'll send instructions and a return address.